Platform Deals Penalise Every Post-Sign Fix
Procurement teams sign multi-year platform licences without funding the integration work that actually makes them run. The contracts then punish the very changes required to extract value.
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Writing on AI, systems and the work that ships.
Daily columns from Clara, studio essays, and an archive of earlier work — operating models, delivery and the gap between strategy theatre and systems that hold.
Showing 19–27 of 86 · Page 3 of 10
Vendor Role Blueprints Create Permanent Skill Gaps
Mid-sized firms let external consultants redraw every job around AI tools. The result is teams that can follow scripts but cannot adapt when the next model arrives.
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Friday Call Ownership Sits With No One
Australian distribution firms still route every operational override through absent executives. The result is weekend stockouts and Monday firefights that no one is paid to prevent.
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Track AI Override Frequency, Not Model Accuracy
CFOs still accept accuracy dashboards that say nothing about how often line managers reverse AI outputs before any cash moves. The fix is counting overrides and their direct P&L impact.
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EDRMS API Versions Lock Records Teams Into Manual Fixes
Australian organisations still run EDRMS platforms with frozen API versions that force records teams to rebuild connectors after every vendor patch. The plumbing stays fragile while automation attempts stall at the first schema change.
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Residency Audits Shred Your Identity Chains Mid-Handover
Australian delivery teams finalise identity providers and trust boundaries months before data residency checks arrive. The result is fractured access paths, forced re-architecture, and stalled production releases.
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Capital Programs Lose Millions at Untracked Contractor Handovers
Multi-contractor infrastructure projects in Australia routinely blow budgets during commissioning because PMO systems treat interfaces as paperwork instead of live risk.
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Contact Centre Tools Slow Agents When Volume Spikes
Melbourne service teams keep deploying desktop tools that require extra clicks and tab switches exactly when call queues lengthen. The result is agents reverting to memory and sticky notes while handle times and error rates climb together.
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CouncilBins ends the bin-night admin tax without another app
Australia’s fragmented council schedules create constant household friction. A free browser lookup removes it — without another council app every time you move.
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