WM Blog
Daily columns from Clara, studio essays, and an archive of earlier work — operating models, delivery and the gap between strategy theatre and systems that hold.
Showing 1–9 of 107 · Page 1 of 12
Your PMO sponsor at the 280-person Perth iron-ore operator watches the formal RACI hand decision rights to a rotating duty manager who has zero budget or vendor authority. Work halts until Monday because no one updated the actual ownership map.
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Your middleware lead at a 320-person Adelaide retailer watches the new integration platform push nightly snapshots while every real-time stock adjustment vanishes between systems. The AI replenishment model then orders against yesterday's picture.
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Council procurement leads still award contracts on checklist compliance that vendors tick with minimal operational proof. The scoring hides real delivery risk until complaints queue up and the next budget cycle begins.
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Engineering managers keep signing off on demo-ready prototypes that collapse under live transaction volumes or regulatory edge paths. The gap between staged walkthroughs and actual shipped product keeps widening.
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Your operations director at a 220-person Adelaide engineering firm watches the latest role redesign hand critical troubleshooting to a vendor team that only answers through the new portal.
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Your inventory lead at a Brisbane food distributor still lets marketing batch-load price changes straight into the item master. The temporary duplicates never purge and every demand model trains on phantom history.
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Your CISO at a 180-person Sydney insurer still signs off on the identity platform because the vendor demo showed regional endpoints. The tokens keep getting minted through the US control plane regardless.
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Your commissioning director on a Melbourne rail alliance still trusts the PMO system to flag when one package's delays push the next into rework. The logs stay green until physical handover exposes the drift.
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Your enterprise architect at a 180-person Adelaide manufacturer signs a platform licence that prices every post-go-live data mapping exercise as a paid variation. The contract structure rewards vendors for delivering an isolated instance while the real cost lands in your own team
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